Recently there has been update release for Windows 10 and many of our users updated their computer system to Windows 10 V1809 and found scanner operation failure. There is already notification online that Windows 10 V1809 has defect. This affects Shining3d scanners. Only cure is full re-install of Windows and do not get update, or get another PC. This may also affect Steinbichler scanners. We had a bunch of people dead scanners after a November 14th Windows update ***UPDATE*** There is now a fix for shining 3d scanners and version 1809 of windows. No longer an issue.