With the update to Galway, we are experiencing a problem with the not being able to mark the tissue area to detect the emergence profile. The tissue area actually disappears, and just leaves the abutment showing. Any ideas on how to correct this? Our support has not been able to figure it out.
Try loading the scan without the gingiva. If the gingiva shows up, your scanning software is deleting the overlapping scan.
Adam, Thank you so much! I've been struggling with this issue since updating to Galway and my support team could not figure it out. Your explanation of it works. Again, thank you. You've made my workflow much better now.
